The Public Utilities Regulatory Commission (PURC) has commenced an audit of the new prepaid meters installed by the Electricity Company of Ghana (ECG) and Northern Electricity Distribution Company Limited (NEDCo).
The initiative follows widespread consumer complaints about overbilling after their existing meters were swapped for the newer models, sparking concern and calls for regulatory oversight.
Executive Secretary of the PURC, Dr. Ishmael Ackah, announced the audit during a forum in Accra, noting that the commission had been engaging with the power utilities to address these issues.
Dr. Ackah advised consumers to be vigilant during meter replacements by checking identification cards of utility officers and recording the final readings of their old meters.
This, he said, would provide a reference point for resolving potential disputes if discrepancies in account balances arose post-replacement.
The new smart meter rollout aims to improve energy management by providing accurate, real-time consumption data and reducing energy losses. However, the transition has faced criticism, with customers alleging billing inaccuracies.
To address these, PURC has not only begun the audit but also intensified consumer education on energy usage and appliance efficiency.
Dr. Ackah highlighted the importance of understanding consumption rates, especially for second-hand appliances, to reduce electricity bills and waste, reaffirming the commission’s role in protecting consumers from unfair billing practices.
