The Bono Regional Office of the Public Utilities Regulatory Commission (PURC) recovered GHC 835,579.69 in revenue for the Northern Electricity Distribution Company (NEDCo) between January and March 2025.
According to the Commission’s 2025 first quarter report, the PURC also secured an adjustment of GHC16,263.74 in favour of consumers during the same period.
The report indicated that the Commission received a total of 263 complaints from both service providers and consumers, out of which 257 were successfully resolved.
It further noted that NEDCo recorded the highest number of complaints — 239, representing 90.88 percent of all cases filed. Ghana Water Limited received 23 complaints, while only one complaint was lodged against a consumer.
The report also highlighted that during the period under review, the Bono Regional Office organised 20 public education programmes, engaging 2,836 consumers and distributing 795 flyers across the Bono and Ahafo Regions.
It explained that the Commission’s activities for the quarter focused on enhancing ‘regulatory relevance,’ a strategy aimed at promoting regulatory excellence and improving consumer welfare in the two regions.
The report added that the office adopted proactive and strategic measures that contributed to notable progress in regulatory oversight, consumer protection, and the overall delivery of utility services across the Bono and Ahafo Regions.
GNA
